Fynd is India’s largest omnichannel platform and a multi-platform tech company specialising in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.
Role Overview
We are looking for a highly driven and strategic Head of Marketplace to lead and scale our marketplace business at Fynd. This role will be responsible for expanding the seller ecosystem, optimizing marketplace operations, driving revenue growth, and ensuring an exceptional customer experience.
Key Responsibilities
- Marketplace Strategy & Growth: Define and execute strategies to scale Fynd’s marketplace business.
- Seller Acquisition & Onboarding: Build and expand a strong network of brands, retailers, and sellers on the platform.
- Performance Optimization: Drive GMV, conversion rates, and profitability by analyzing data and implementing growth strategies.
- Operations & Supply Chain Management: Ensure seamless order fulfillment, logistics, and inventory management for marketplace sellers.
- Customer Experience & Retention: Enhance buyer and seller satisfaction by improving processes, policies, and platform features.
- Partnerships & Alliances: Collaborate with brands, logistics providers, and fintech partners to enhance marketplace capabilities.
- Team Leadership: Build, mentor, and lead a high-performing marketplace team.
Qualifications & Experience
- 10+ years of experience in marketplace management, e-commerce, or retail strategy.
- Strong understanding of seller onboarding, P&L management, and online marketplace dynamics.
- Proven track record in driving marketplace growth and revenue.
- Experience working with cross-functional teams, including product, operations, and marketing.
- Strong analytical mindset with the ability to make data-driven decisions.
- Excellent leadership, negotiation, and communication skills.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities
Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!
