Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.
Customer Success Associate : The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of Stores, Brands , Store Associates and End Consumer. You will focus on growing and developing existing accounts and maintain relationships.
→ Customer Success Teams needs to ensure product adoption, usage and support.
What will you do at Fynd?
- Develop trust relationships with a portfolio of clients.
- Acquire a thorough understanding of Store’s (Brand’s) needs and requirements.
- Expand the relationships with existing Brands by continuously proposing solutions that meet their objectives.
- Ensure the correct services are delivered and in a timely manner.
- Serve as the link of communication between Brand/Stores and internal teams.
- Communicate via phone and email to assist customers on product adoption and expansion.
- Resolve any issues and problems faced by Store Teams and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts for internal and external Teams.
- Act as the voice of the Stores/Brand internally; as the steward of the ki customer relationship, work cross-functionally with Operations, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes.
- Achieve / exceed target KPIs including : Sales%, Orders %, monthly Application usage, and Non Performing Stores.
- Help customers derive best value from our Application by assisting them with successful Order/Delivery Process.
- Deliver effective training on the product capabilities to Customers and Partners
- Work with Product Delivery Team for implementations and customisation requests.
- Engage with customers consistently and effectively demonstrate and communicate throughout the customer lifecycle.
- Update Product related Best Practices and FAQs periodically
- Synthesize customer feedback and quarterback experiences with internal teams on behalf of the customer
Some Specific Requirements
- Strong operational discipline with an analytical and process-oriented mindset. You are a people person that understands technology, with strong business acumen.
- Ability to prioritize in complex, fast-paced environment.
- Being friendly and Open in Nature.
- Should have patience and maintain his cool in difficult situation.
- Emphatic and helpful towards customer .
- Data Driven to understand the Customer and his needs .
- Team Player
- Expertise In the Subject Matter (FS).
- Be a trusted Consultant for the customer.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities
Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!
